Privacy policy

LickYourPhone is committed to protecting and respecting your privacy. This policy describes how we collect, hold, use and disclose your personal information This Privacy Policy applies to all personal information collected by LickYourPhone Pty Ltd ("we", "us", "our") via the website at www.lickyourphone.com (Website)

1. Collection of personal information
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‍In order to provide our services, we collect and hold personal information about you, either directly from you or automatically. This information may include, but is not limited to:
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(a) Contact Information such as name, email address, mailing address and phone number
(b) Billing information such as credit card number and billing address
(c) Unique Identifiers such as username, account number and password
(d) Preferences Information such as product wish lists, order history, and marketing preferences
(e) Information about your business, such as its name, size, type and operations
(f) We also automatically gather information about you from your computer, such as your IP address, browser type, referring/exit pages, and operating system.

2. Types of information

The Privacy Act 1988 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

(a)    whether the information or opinion is true or not; and
(b)    whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:

(a) for the primary purpose for which it was obtained;
(b) for a secondary purpose that is directly related to the primary purpose; and
(c) with your consent or where required or authorised by law.

3. How we collect your personal information

(a) We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.
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(b) We may use cookies and third party services to tell when you use the Website and also to help customise your Website experience, collect aggregated data for statistical purposes, keep track of your preferences, and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information. As a general rule, however, it is not possible to identify you personally from our use of cookies. 
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(c) Before deploying any non-essential cookies, including analytics and marketing cookies used in connection with our influencer marketing platform, we will obtain your prior consent via a cookie consent banner. You may withdraw consent or manage your cookie preferences at any time through our cookie settings tool, and we will maintain a record of your consent, including the date, time, and scope of your choices.
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(d) We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.
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(e) Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.
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4. Purpose of collection

(a) We may collect Personal Information to provide you with the best service experience possible and keep in touch with you about developments in our business. We may collect Personal Information from you when you submit information through our Website, including through our contact forms, enquiry forms or other online forms, or when you provide information to us in any other way. By submitting your Personal Information through our Website, you acknowledge that you have read and understood this Privacy Policy and consent to us collecting, using and handling your Personal Information for the purposes described in this Privacy Policy. 

(b) We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be accessed from time to time to maintenance and support personnel acting in the normal course of their duties.

(c) All third-party service providers who receive Personal Information, including hosting providers, analytics platforms and payment processors, are required to enter into written Data Processing Agreements with us that mandate appropriate technical and organisational security measures, restrict use of Personal Information solely to the agreed purpose, and prohibit unauthorised subcontracting. We do not transfer Personal Information outside of Australia without ensuring appropriate privacy protections are in place in accordance with the Australian Privacy Principles.

(d) Where you provide your Personal Information directly to us, we may use that information to send you direct marketing communications about our services, offers and other information that may be relevant to you, where you have consented to receive such communications or where we are otherwise permitted to do so by law. We do not use Sensitive Information for direct marketing without your consent. You may opt out of receiving direct marketing communications at any time by using the unsubscribe link provided in our electronic communications or by contacting us. We will process all opt-out requests in accordance with applicable laws.

5. Security access and correction

(a)  We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained it, we will take reasonable steps to destroy or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfil our record keeping obligations.

(b) The Australian Privacy Principles: 
(i) permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
(ii) allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).

(c) Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.

(d) Some of your Personal information may be transferred to, or stored with, third-party service providers located outside of Australia (including cloud infrastructure and SaaS platform providers). Where such transfers occur, we will take reasonable steps to ensure that overseas recipients handle your Personal Information in a manner consistent with the Australian Privacy Principles, including through contractual protections, encryption, and data processing agreements. If you are located in the European Union or United Kingdom, we will ensure any cross-border transfers are subject to appropriate safeguards in accordance with applicable data protection laws. 

(e) When we collect personal information directly from you, we take steps to keep that information secure and safe from the risk of external or internal unauthorised access or disclosure.

(f) No method of transmission over the Internet, or method of electronic storage, is 100% secure and we cannot guarantee absolute security. If you have any questions about security, please contact us in writing on the contact details set out at the bottom of this privacy policy.

6. Complaint procedure

If you are concerned about our use of your information, or the way we maintain the privacy of your Personal Information, you can contact us so that we can address those concerns. The contact details are set out at the bottom of this policy. All complaints will be considered by management and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

7. Overseas transfer

Your Personal Information may be disclosed to overseas recipients or stored overseas for a variety of reasons. It is not possible to identify each and every country to which your Personal Information may be sent. If your Personal Information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your Personal Information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your Personal Information is mishandled in that jurisdiction. If your Personal Information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia’s, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.

8. How to contact us about privacy

If you have any questions, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us by email at info@lickyourphone.com
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9. Data breach notification 

‍If we become aware of a suspected data breach involving Personal Information, we will assess and respond to the incident in accordance with our obligations under the Privacy Act 1988 (Cth) and the Notifiable Data Breaches scheme. Where we have reasonable grounds to believe that an eligible data breach has occurred, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as soon as practicable, as required by law. We will also take reasonable steps to contain and remediate the breach and reduce the risk of further unauthorised access or disclosure.